Understand the doctor’s needs
Did the representative establish the doctor’s relevant situation and obtain a meaningful response?
Pharma doctor-call analysis
Thousands of calls.
Quality you can examine.
Evaluate pharmaceutical sales representatives’ recorded calls with doctors against your approved commercial criteria. Turn a volume that manual review cannot cover into evidence managers can use.
Recorded doctor calls
Your company scorecard
Assessment · validation · optional review
Evidence for manager review
Explained scores. Focused follow-up.
Pharma pilot scale~2,000recorded doctor calls per day
Reported validated precision98.9%against careful, verified human review
The unit of assessmentEach rulewith its score, explanation, and evidence
Around 2,000 calls a day describes this pilot’s scale. Larger workloads can be supported by increasing processing capacity; recording length, analysis depth, and turnaround requirements determine the setup. The reported precision comes from the documented use case and applies to its specific evaluation and human comparison.
The scale problem
Manual sampling leaves most calls unheard.
At around 2,000 recorded calls a day, a review team can listen carefully to only a small fraction. Activity records show that a call happened. Managers still need to understand how it was conducted.
Insight applies the same approved scorecard across submitted recordings. Managers can inspect the evidence, verify disputed findings, and use their time for judgement and coaching.
Manual sampling
Limited reviewer capacity
A small part of the recording flow
Configured automated evaluation
Workflow illustration; the grid does not represent measured coverage.Consistent criteria across submitted calls
Evidence ready for human review
Your approved commercial methodology
Assess how the conversation was conducted.
Translate broad expectations into specific rules. Each rule defines the evidence required and the score values that are allowed.
Deliver the approved message
Was the required product information communicated clearly, using the company’s approved reference material?
Follow the call structure
Were the required points covered at the appropriate stage of the conversation?
Respond to questions and objections
Did the representative address the doctor’s questions and respond to objections appropriately?
Confirm understanding
Did the conversation establish whether the doctor understood the information being discussed?
Agree an appropriate next step
Was a clear follow-up discussed in line with the company’s commercial methodology?
Your definition of a good conversation
A complete review, step by step.
- 01 Company standards
What matters, what counts as success, and what earns points
- 02 Focused evaluation
Examine each requirement and explain it with conversation evidence
- 03 Completeness checks
Make sure the required answers and supporting details are present
- 04 Precision + Arbiter Optional
Take a second look and resolve scoring disagreements
- 05 Consistent scores
Calculate totals from the accepted results using your scoring rules
Evidence for review. Results for action.
Quality controls at rule level
A reason for every score.
A process for disagreement.
01
Assess and validate
Evaluate each rule against the transcript. Check that required results are complete and scores and evidence follow the configured structure.
02
Review the interpretation
Precision Mode adds an independent assessment that proposes focused corrections. Optional arbitration examines score disagreements with blinded candidate assessments.
03
Calculate consistent totals
Software applies the company’s scoring logic to accepted grades. Totals, averages, and percentages follow the same arithmetic across calls.
From assessment to management action
Give managers somewhere useful to focus.
Failed requirements, missing next steps, and disputed interpretations give reviewers specific evidence to examine. Managers remain responsible for the follow-up.
Verify the finding
Return to the speaker-labelled transcript and recording context. Correct transcription or speaker issues before reanalysis where needed.
Coach with specifics
Use rule explanations and improvement guidance to discuss the exact question, message, or follow-up that needs attention.
Connect the results
Use structured score fields and controlled exports or APIs to support your management reporting and downstream workflows.
Designed around your operation
Scale the processing.
Keep the methodology yours.
Parallel workers process recordings and analyses concurrently. Capacity can be sized around daily volume, call duration, analysis depth, and your required completion window.
Discuss deployment and capacityApproved company content
Maintain product messages and evaluation guidance in your controlled workflow.
Access by responsibility
Use roles, groups, and policies to govern access to meetings and results.
Human judgement and oversight
Your authorised team approves the scorecard and decides coaching and quality actions.
This use case evaluates commercial call quality against company standards. It supports review and coaching, rather than clinical decisions or treatment recommendations.