The Integrify Insight platform
A call ends. Your team needs to understand what happened, whether it met your standards, and what to do next. Insight connects the original recording to a detailed evaluation—and keeps the knowledge available for the next question.
Three parts of the same story
Each part has a practical job. Together, they help a conversation become something your team can understand and use.
01 Recording & transcription
Bring an audio recording, a video call, or an in-person conversation. Follow who said what in a detailed transcript, with every speaking turn connected to the recording.
02 Conversation analysis
Capture useful notes and actions, or go deeper with an evaluation against your standards. Shape the analysis around the questions your business needs to answer.
03 Knowledge search
Remember the topic but not where you heard it? Find relevant information across conversations and company documents, then read the context behind the match.
The same call can serve different needs
After a customer call, the representative needs the agreed next steps. Their manager wants to understand how well the conversation explored the customer’s needs. Both can work from the same recording.
Insight can prepare notes and follow-up actions, alongside a detailed evaluation guided by your company’s methodology. You choose what each analysis should focus on and the information it should produce.
A scorecard is one example of a deeper assessment. It brings requirements, scores, explanations, and evidence together for review.
Explore conversation analysisStart with your conversation
A call, an interview, or a team discussion
What would help your team next?
Capture what matters
Useful notes to share, decisions to remember, and actions to follow up.
Understand how it went
A detailed evaluation against your standards, with reasons and evidence.
Use one or combine both, guided by your company’s instructions.
The next day’s work
A manager’s day moves between recent calls, upcoming meetings, and questions that need an answer. The dashboard brings those starting points together.
In this workspace, recent recordings sit beside live meetings, scheduled events, usage, and recent searches. Open a conversation to review it, return to a previous search, or see what is coming next. Widgets can be reordered or hidden to suit the way you work.
View screen Keep completed recordings and current meeting activity within reach.
See upcoming events alongside the calls you are already working with.
Pick up a recent search when the same question comes back.
Fits the way your company works
Connect employee accounts, decide who can access information, and make results available to your other systems. Choose a hosting setup and processing capacity that fit your organisation.
Explore deployment and connections