Conversation analysis
Capture decisions, prepare follow-up, or examine how a conversation met your standards. Insight uses your business instructions and company knowledge to produce information your team can act on.
Start with your conversation
A call, an interview, or a team discussion
What would help your team next?
Capture what matters
Useful notes to share, decisions to remember, and actions to follow up.
Understand how it went
A detailed evaluation against your standards, with reasons and evidence.
Use one or combine both, guided by your company’s instructions.
Choose the depth that serves the purpose
Sometimes your team needs a clear record and the next actions. Sometimes it needs to examine the quality of the conversation. The same recording can support both, with each analysis shaped around its purpose.
Your business gives the analysis its direction
A sales conversation, a doctor call, and an internal planning session need different kinds of analysis. Choose what each should produce and keep the relevant company guidance with it.
Approved messages, product information, and review instructions can be maintained centrally and reused. An analysis can also use selected information from connected business systems when it needs current context.
Start with the information you need today. Combine the appropriate analyses for each type of conversation as your workflow develops.
Inside a detailed evaluation
For scorecard-based evaluations, Insight combines focused assessment with software checks and optional additional reviews. Here is how this method turns your standards into a result your team can examine.
Large scorecards can cover many different parts of a conversation. Insight can assess them in focused sections, keeping each review centred on the relevant requirements and business guidance.
The result stays connected to individual rules, so your team can see which requirement was met, why, and what evidence supports it.
Before an assessment is accepted, software checks that the required rules have results, the grades are allowed, and the explanations and evidence follow your requirements.
Missing answers or incomplete results are rejected. The review must satisfy the structure your company defined.
A separate AI review examines the first assessment against the same transcript and company standards. It can identify a missed detail, question an interpretation, or propose a specific correction.
That second look gives your workflow another opportunity to catch an issue before your team relies on the result.
Two assessments can reach different conclusions about the same requirement. When Precision Mode proposes a score change, Arbiter Mode can re-examine the disputed requirement against the conversation and your standards.
The disagreement is resolved before the final score is calculated, giving contested results a focused additional review.
Consistent scoring
Your company decides how requirements earn points and how those points relate to one another. Software applies those scoring rules and calculates totals, averages, and percentages from the accepted grades.
That keeps the arithmetic consistent across conversations and leaves your reviewers free to examine the evidence behind a result.
What a reviewer can understand
Require supporting passages for successful grades and practical guidance when a requirement was missed. A score becomes a starting point for a useful coaching conversation.
Explore scorecard capabilitiesFrom review to action
Look at the requirement, read the explanation, and return to the transcript. Discuss a particular question, message, or next step with the representative.
Maintain approved guidance centrally and reuse it across evaluations. Correct source material and re-evaluate when the transcript or review instructions need an update.
Make scores available as structured data for connected systems and reporting workflows. Follow-up actions, recommendations, key topics, and a short summary can accompany the assessment.
Make it fit your workflow
No. Notes, summaries, recommendations, and follow-up actions can be useful on their own. Choose a detailed evaluation when you need to assess the conversation against specific standards. A scorecard is one supported way to do that.
These optional controls add depth to a scorecard evaluation. Precision Mode adds a second assessment. Arbiter Mode can resolve scoring disagreements raised during that review. The setup depends on your standards and how much additional review the workflow needs.
Yes. A rule can look for a meaningful answer or response, alongside the question or message that prompted it. Speaker-labelled dialogue gives the evaluation the conversation context to assess those requirements.
Yes. Meeting categories can be linked to the appropriate analyses and scorecards. Your company can maintain the reference material each evaluation needs and reuse it across those workflows.
