01
Configurable requirements
Describe what a requirement means, what counts as success, and how many points it earns. A detailed scorecard can give each part of the conversation its own focused assessment.
Company-defined evaluation
A score is useful when you can understand it.
Evaluate a conversation against explicit requirements, with points, explanations, and supporting evidence. Your company defines what good looks like; Insight applies that methodology to the transcript.
Your standards become the assessment.
Define the questions that should be asked, the messages that should be delivered, and what counts as a meaningful response. Reference material gives the evaluation its business context.
Your definition of a good conversation
A complete review, step by step.
- 01 Company standards
What matters, what counts as success, and what earns points
- 02 Focused evaluation
Examine each requirement and explain it with conversation evidence
- 03 Completeness checks
Make sure the required answers and supporting details are present
- 04 Precision + Arbiter Optional
Take a second look and resolve scoring disagreements
- 05 Consistent scores
Calculate totals from the accepted results using your scoring rules
Evidence for review. Results for action.
Capabilities
Distinct checks for distinct jobs.
02
Completeness checks
Every required rule must have a result, use an allowed grade, and include the supporting details your company calls for. Incomplete assessments are rejected.
03
Precision review
Add a second review of the transcript, your standards, and the initial assessment. Precision Mode can propose focused corrections where it reaches a different conclusion.
04
Arbiter review
When Precision Mode proposes a score change, Arbiter Mode can examine the disputed requirement against the conversation and your standards to resolve the disagreement.
05
Calculated scores
Your company sets the scoring rules. Software applies them consistently and calculates totals, averages, and percentages from the accepted grades.
06
Evidence and guidance
Require evidence when a requirement is met and practical guidance when it is missed. Give reviewers a reason for the score and a clear starting point for coaching.
In practice
From company standards to explained results.
01
Define and assess
Configure the scorecard and reference material. The AI assesses the transcript against the defined requirements.
02
Validate and review
Validate the result structure. Run optional Precision review and Arbiter resolution according to your configuration.
03
Calculate and explain
Apply scoring rules, calculate totals, and present the accepted assessment with explanations and evidence.
The checks serve different purposes: completeness checks make sure the assessment is finished properly, while Precision and Arbiter reviews examine how the conversation was judged.