Read a conversation, not a wall of text.
Follow the exchange in speaker-labelled turns. Understand who asked the question and who gave the answer before judging what happened.
Recording & transcription
Your conversations,
ready to work with.
A phone recording. A video call. A discussion around one microphone. Turn recorded speech into detailed, speaker-labelled dialogue that your team can read, review, and put to use.
Bring the recording you already have.
Audio recordingsVideo callsIn-person conversationsInterviews & presentations
One connected record of what was said, who said it, and when.
Audio or video. Online or in person.
One recording.
Distinct voices.
Most recordings arrive as a single mix of everyone’s voices. Insight separates the speakers directly from that audio, then organises their words into timestamped turns.
This is known as blind diarisation: the system can distinguish voices without knowing the speakers in advance. You can attach people’s names to the detected speakers afterwards.
Start with the conversation, as you captured it.
Upload supported audio or video files from a call, a meeting room, an interview, or a presentation. Insight works from the speech in the recording.
- No separate audio channel for each person.
- No meeting-platform participant list required.
- No need to enrol each person’s voice first.
The same approach supports ordinary mixed recordings, including conversations recorded in person.
Follow a real recording
Four voices become a conversation you can follow.
In this Apollo 11 recording, the interviewer and three astronauts share the same audio. Insight separates their speaking turns and places the transcript beside the recording.
Read one speaker’s answer, see when another person takes over, and use the timestamps to return to the source. The recording becomes something you can work with, instead of something you have to listen through from the beginning.
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See who spoke
The coloured timeline and participation view show how the conversation moves between speakers.
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Read with context
Speaker-labelled turns preserve the questions and responses around each statement. Names can be assigned to the detected voices.
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Check the original
Keep playback and timestamps beside the text when a detail matters to your review.
Detail that stays useful
A transcript your team can actually work with.
Readable dialogue is the foundation for a useful evaluation. Insight keeps the speaker, timing, and original recording connected to the words.
Keep control of the final record.
Edit recognised text and speaker assignments when a correction is needed. Re-run the evaluation from the updated transcript so later results use the corrected source.
Make the recording useful beyond today.
Export a transcript to PDF using your company’s template, evaluate it against your standards, or find its contents later through knowledge search.
Before, during, and after the call
Keep your working day connected.
Insight can also host and record online meetings through a connected third-party meeting provider. Schedule a conversation, invite people, and join through the platform. The completed recording then feeds into the same transcription and evaluation workflow as an uploaded file.
The calendar connects that workflow to your day. Personal, team, and company calendars keep events and invitations together, so a planned conversation can become a recorded, reviewable part of your company’s knowledge.
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Plan the conversation
Schedule an event, invite internal users and external contacts, and keep the meeting details together.
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Host and record
Use the configured third-party meeting and recording services through Insight.
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Carry the conversation forward
Completed recordings become transcripts, evaluations, and searchable meeting knowledge.
The next question is quality
Now you can see what was said.
Did it meet your standards?
A clear transcript gives your team the source material to assess discovery, approved messages, meaningful responses, and follow-up. Your company’s instructions define what matters, from useful follow-up notes to a detailed quality assessment.
Explore conversation analysis