01
Repeatable criteria
Keep the success conditions, reference material, and scoring rules together so similar interactions are assessed against the same definitions.
For quality and operations teams
Give conversation review a shared standard.
Turn your quality framework into explicit evaluation criteria. Review the same requirements across similar conversations, with explained grades and the source material needed to assess them.
Make review criteria explicit.
Specify what an interaction should include, what counts as success, and how requirements affect the score. Use meeting categories to apply the right framework to each type of conversation.
Your definition of a good conversation
A complete review, step by step.
- 01 Company standards
What matters, what counts as success, and what earns points
- 02 Focused evaluation
Examine each requirement and explain it with conversation evidence
- 03 Completeness checks
Make sure the required answers and supporting details are present
- 04 Precision + Arbiter Optional
Take a second look and resolve scoring disagreements
- 05 Consistent scores
Calculate totals from the accepted results using your scoring rules
Evidence for review. Results for action.
Capabilities
Support the reviewer at each step.
02
Visible evidence
Require explanations and supporting passages. Return to timestamped dialogue and the original recording when reviewing an assessment.
03
Correction and reanalysis
Correct recognised text or speaker assignments, then regenerate the analysis. Add optional review and arbitration when your workflow calls for them.
In practice
Connect the framework to the review.
01
Set the quality framework
Define the interaction categories, requirements, points, and evidence your reviewers need.
02
Assess and validate
Run the configured analyses and validate the required scorecard results before presenting completed assessments.
03
Review the exceptions
Inspect explanations, verify the underlying transcript, and use improvement guidance to inform follow-up.
Keep the requirement, explanation, and relevant conversation together. Your reviewers can verify a finding and decide what action the situation calls for.